FAQ's
Frequently Asked Questions
Insurance Approved S5 FAQ’s
Why Choose the Thatcham Approved S5 Tracker?
Insurance companies determine the risk of vehicle theft based on past statistics. For instance, certain BMW and Range Rover models had extremely high theft rates in 2023. As a result, some models now require an Insurance Approved Tracker installed by a Thatcham-approved installer for comprehensive insurance coverage. Depending on the insurance company’s requirements, either an S7 or S5 or S5+ Insurance Approved Tracker may be required.
Thatcham Approved Trackers are tested, inspected and as a result authorised under a Thatcham Security Certificate Number which all UK based insurance companies accept.
Insurance companies also offer discounts to clients who install Thatcham Insurance Approved Trackers as this increases the opportunity for recovery of the vehicle or the prevention in the first place.
An S5 Insurance Approved Tracker requires the Driver of the vehicle to first prove they are the authorised Driver. The driver does this by being in possession of the Driver ID Tag at the point of turning on the ignition. The Tracking system then allows the driver to continue their journey without starting the alerting process.
What is the Alerting Process with an S5 Insurance Approved Tracker?
If the vehicle is driver WITHOUT a Driver Tag being present and turned ON then the system will automatically call you to inform you of an incident with your vehicle. If this is a false alert and you have forgotten your Tag then you can update our UK monitoring team of this via this call.
If your vehicle has been stolen our team will commence the recovery process directly with the Police force in your area once they have received the incident number from you speaking to the police.
What if I have forgotten my Driver ID Tag and I need to start my vehicle?
Don’t worry, you can contact our 24/7 support line on 0203 835 3234. You need to select option 1 for stolen and immobilised vehicles, provide us with some information such as your account name and our support team will get you up and running.
What if I want to buy extra Tags?
That’s not a problem. We will program a new Tag and send them directly to you.
Whats the Difference between S7 and S5 Insurance Approved Trackers?
The S5 Tracker, once installed by an approved engineer, assures insurance companies of a higher likelihood of vehicle recovery, thus potentially reducing claims. It’s equipped with GPS tracking and is continuously monitored by our UK monitoring Team, they will liaise with the police for vehicle recovery.
With an S7 Insurance Approved Tracker our UK monitoring team monitor if the tracker has been interfered with, the vehicle has moved without the ignition of the vehicle being turned on i.e. being towed away.
The S5 Tracker monitors those conditions BUT it also requires a Driver ID Tag or code to be seen BEFORE the vehicle is used or the Theft Alerting and recovery process commences. This is why now more and more people are turning to the S5 Insurance Approved Tracker as a minimum standard.
I’ve seen an S5+ Insurance Approved Tracker. What is the S5+?
This is the next level up from the S5 Insurance Approved Tracker. This has all the features and monitoring of an S7 and S5 but has the addition that if the Driver ID Tag or code has not been seen by the Tracker then the vehicle will simply not start.
What are the benefits of having an insurance approved vehicle tracker?
A major benefit of having fitted an insurance approved tracker, is it normally results in Up to 20% cost reduction on your insurance premium. Because your vehicle has a lower risk, you will usually end up with better deals on your insurance premiums.
Insurance Approved Trackers are extremely effective in the event of an emergency such as theft. They have features that can be used to quickly recover the vehicle. Our recommended Thatcham insurance approved vehicle trackers are monitored by a control centre 24/7.
Some insurance now insist you to have an insurance approved vehicle tracker when you apply for your policy.
Why has your insurance company requested you have a tracking device installed?
It’s becoming increasingly popular that your insurance company require you have a GPS insurance approved tracker installed in order to receive a reduced insurance quotation or even be approved for vehicle insurance!
If your insurance company has requested for you to have a vehicle GPS tracking device installed, this is normally beacuse your vehicle is within a high risk category for theft.
The higher the car’s value, the more appealing it is to criminals. Below are the top ten most requested makes and models.
Land Rover Defender
Range Rover
Audi Q7
BMW X5
Audi A5
Mitsubishi Shogun
BMW 5 Series
Toyota Hilux
Ford Escort
Audi S3
Will my insurance be reduced by having an insurance-approved GPS vehicle tracker?
There’s a strong chance if you have installed an insurance-approved GPS vehicle tracker, it will lead to a reduction of the overall cost of your insurance policy.
If you’re looking for a way to reduce your insurance premiums, look no further than the our Range of Insurance Approved Trackers. These tracking devices are designed and tested to meet the latest insurance requirements.
Halo Mini FAQ’s
Is The Halo Mini A GPS Tracker?
The Halo Mini is not a GPS tracker. However, when combined, they offer features not available anywhere else on the market. With our knowledge and careful selection of devices. The vehicle can be immobilised via the tracking system and the push sequence entry disables. Meaning the vehicle will be immobilised. Even in the event a thief knows the push sequence, it will not be accepted!
What Is Service Mode & How Does It Work
Service Mode allows The The Halo Mini can be turned off for an indefinite amount of time for when the vehicle is taken to a garage for servicing or maintenance.
This is done using your unique push sequence and one in service/valet mode means there is no need to share your unique PIN code with the mechanic or garage.
The vehicle will be able to start up and move as if there was no Halo Mini installed.
What If I Forget My Code Or A Button Is Broken
If you have forget your PIN code or one of the buttons in your PIN code becomes unstable/inoperative.
Each Halo Mini is created with its own unique 6-digit override code. Similar to a card pin.
So long as you have access to this unique code, the system can be disarmed, and a new code can be set.
How Secure Is The Halo Mini Immobiliser?
This digital immobiliser helps to protect against all modern forms of attack. With ongoing research and development, this system is forever evolving to keep up with the latest methods of theft.
However, this system does not protect you from Tow-Away theft or if someone has seen your unique code. If this is a vulnerability you are looking to protect, we recommend combining a tracking device to monitor and remotely immobilize the vehicle.
What is The Halo Mini with Total Kill?
The Total Kill is designed for situations where you are no longer with the vehicle. Whether you have given a thief the push sequence or the vehicle was in service mode and stolen from the dealer. With just a few simple clicks in the app, the vehicle can be located and immobilised. At this time, it also will not accept the unique code. Upon recovery, this feature can be turned off, meaning the vehicle can be driven home.
This option is perfect for rental fleets where they still require pin to drive protection whilst out on hire. But also disable the vehicle if it is not returned.
Can A Phone Be Paired to the Halo Mini Immobiliser
No, the Halo Mini is a push sequence only immobiliser. Meaning it does not suffer from the range vulnerabilities of other product, you can be sure your vehicle s secure even if you forget your phone in the car on that odd occasion.
Can I Choose My Own Code
The push sequence can be changed as many times as you want. Using factory buttons on the vehicle, a combination of 3-21 individual presses can be selected. On some vehicles you can even include pedal presses in this combination.
