Please read these Terms and Conditions carefully. They apply to all purchases (Online, Phone, or In-Person) of Electronic Security Products and Installation Services from Immobiliser Fit Ltd.

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1. Interpretation and Contract Formation

• The Supplier: Immobiliser Fit Ltd (email: sales@immobiliserfit.co.uk; tel: 0208 212 7393).

• The Customer: Any person or organization purchasing Goods or Services. The Customer confirms they have the authority to bind any business on whose behalf they are acting.

• Acceptance by Payment: Acceptance of an order and completion of the contract takes place upon successful placement of an order and payment. By making a deposit or paying an invoice, the Customer confirms they have read, understood, and agreed to these Terms and Conditions. Payment constitutes “Acceptance by Conduct.”

• Modifications: We reserve the right to modify these terms at any time by posting updates to our website. Continued use of our services constitutes acceptance of the new Terms and Conditions.

2. Vehicle Warranty and Modifications

• Manufacturer’s Warranty: Any modification to a vehicle has the potential to void the manufacturer’s warranty. It is the Customer’s absolute responsibility to check their vehicle’s T&Cs before installation. Immobiliser Fit Ltd accepts no liability for voided vehicle warranties.

• Software/Firmware Updates: Our warranty does not cover products that function incorrectly following a manufacturer or aftermarket firmware/software update to the vehicle.

3. Supply and Installation Requirements

• Vehicle Condition: The Customer must ensure the vehicle is in good working order, possesses a healthy battery, and is free from pre-existing dashboard warning lights or ECU errors.

• Battery Liability: Installation and testing may drain the battery. Immobiliser Fit Ltd is not liable for battery failure. We recommend driving the vehicle for 30–60 minutes immediately after installation to replenish the battery.

• Customer Satisfaction: The Customer is required to check the vehicle and confirm that work has been carried out to their satisfaction with no faults found before making final payment.

• Subcontracting: We reserve the right to subcontract installation to authorized contractors.

4. Cancellations and Forfeiture

Cancellations or “Forfeitures” (where an engineer arrives but cannot work due to Customer error, un-roadworthy vehicle, or lack of ID) are subject to the following charges:

Notice Period / Circumstance	Fee (% of Total Order)
7+ days notice	0% (Full Refund)
24 hours to 7 days notice	20% Charge
Less than 24 hours notice	25% Charge
Engineer in transit / On-site / Forfeiture	40% Charge

5. Price, Payment, and Delivery

• Payment Platforms: We use the WooCommerce Payments platform; by completing a transaction with us, you are also agreeing to their applicable terms and conditions.

• Address Accuracy: We are not responsible for service delays or failures caused by inaccurate location details provided by the Customer.

• Debt Collection: Any overdue amounts not paid within 7 days of installation will be passed to a debt collection firm. All chasing costs will be added to the invoice.

• Additional Charges: The Customer is liable for all parking fees, bridge tolls, or congestion charges incurred by the installer on the day of installation.

6. Limitation of Liability

• Repair Cap: If Immobiliser Fit Ltd is found at fault for a vehicle defect, our total liability for repair costs is strictly capped at £100.00 plus VAT (inclusive of recovery).

• Third-Party Repairs: We will not be liable for any invoices or costs for repairs authorized by the Customer or a 3rd party without our prior written consent. We must be given the first opportunity to investigate any reported fault with our own engineers.

• Consequential Loss: We are not responsible for any towing, storage, parking fees, or hire car costs at any time.

7. Warranty and Fault Diagnosis

• Workmanship: 12-month warranty from date of installation. This is non-transferable and remains valid only for the original purchaser.

• Exclusions: Warranty does not cover Fuses, Relays, dead batteries, water ingress, or unauthorized tampering.

• Call-Out Fee: A charge will be applied if an engineer attends a reported fault and the problem is not a direct result of the product or installation (e.g., user error or vehicle fault).

• HQ Rule: For faults reported within 14 days, we will attend your location. After 14 days, the vehicle must be brought to our HQ (HP3 9NT) for inspection and repair.

8. Returns, Title, and Intellectual Property

• No Refunds: Due to permanent vehicle modifications (wire stripping/cutting), no refunds are offered once the system is installed unless a fault cannot be rectified by us.

• De-installation: Authorized “Change of Mind” returns incur a fee of £195–£495 + VAT.

• Intellectual Property: All content on our website (text, logos, trademarks) remains the property of Immobiliser Fit Ltd. The Customer agrees not to copy, reproduce, or commercially exploit any material.

• Title: Ownership of Goods passes to the Customer only upon delivery AND receipt of payment in full.

• Manufacturer Clause: If the product manufacturer ceases trading, or Immobiliser Fit Ltd ceases to deal with that manufacturer, the Customer is not eligible for a refund.

9. Privacy and Governing Law

• Privacy: We respect your privacy and comply with UK GDPR regarding the processing of your personal data.

• Governing Law: This Contract and any dispute arising from it are governed by the law of England and Wales